Unfortunately, due to our commitment to using natural preservative-free recipes, we cannot accept returns or offer refunds on our products. However, we are dedicated to your satisfaction and would be happy to work with you to address any issues you may have encountered. We will address your concerns and work collaboratively for a positive resolution. Please contact our customer service team at: NorisNummies@gmail.com

We value your feedback and want to ensure the highest quality of our treats. If you have any concerns or encountered a problem with your purchase, please reach out to us directly. We would appreciate it if you could provide us with details regarding the issue, and we will work together to find a solution. Contact us at NorisNummies@gmail.com

We always advise consulting with your veterinarian before introducing any new treat into your pet's daily food intake. We understand that every pet has unique dietary needs and sensitivities. While our treats are made with wholesome ingredients, we recommend checking the product descriptions or reaching out to us to discuss any specific dietary requirements or allergies your pet may have. We will do our best to accommodate their needs. We'd also love to hear from our customers to form a community and learn more about your dog's flavor preferences and any suggestions for future treats!

It is important to note that Nori's Nummies are freshly baked without preservatives. Our treats should be handled and stored similarly to human baked goods. Follow these guidelines: Refrigerate 2-3 weeks. Freeze 2-3 months. Freezing: If you wish to extend the shelf life, ensure proper packaging to maintain freshness and prevent freezer burn. When serving, you can offer them at their chilled temperature or at room temperature, based on your pet's preference. Remember, each pet may have individual preferences. Some may enjoy the treats at room temperature, while others may prefer them chilled. Observe your pet's response and adjust accordingly.

Absolutely! If you prefer to pick up your order in person, we offer convenient pickup at Nori's Nummies HeadQuarters. Follow us on social media to find out what farmers markets or events we will be attending! During the checkout process, you can select the option for pickup, and we will notify you when your order is ready. Be prepared to be greeted in the window by the infamous Nori herself and her baby bother I mean brother Cooper!!

We strive to use high-quality ingredients in our treats, and whenever possible, we source organic ingredients. However, not all of our ingredients may be certified organic. We prioritize selecting wholesome and natural ingredients to provide the best possible treats for your pets.

We will soon! Stay tuned!

Currently, we do not offer wholesale or bulk ordering options. However, we are actively working towards providing these options in the future. Stay tuned for updates on our website and social media channels for any changes in our offerings.

We hope these FAQs have addressed some of your questions. If you have any further inquiries or need assistance, please don't hesitate to contact our customer service team. We're here to help!